What about drop shipment?

 All orders are shipped via UPS Ground, insured, or equivalent. All items are overpacked in clean cardboard. There is no accompanying invoice or packing slip. Dropshipper’s address and phone information may appear on the shipping label to facilitate delivery. Shipping status and tracking information will be emailed to all clients providing a company email address.

 

What about returns?

Only product in new condition and in original decorative packaging will be accepted for credit or exchange. All returns must be pre-authorized. Customer pays 2-way freight (out and back) and up to a 15% restocking fee.

 

What about items damaged in shipment?

Items damaged in shipment will be replaced as soon as shipping claim is resolved. Contact customer service to initiate damage claim. We will ship replacement at no additional cost.

 

What about defective products?

Defective products will be replaced within 15 days of sale. Contact customer service to arrange shipment. The dropshipper will issue a call-tag for return of defective merchandise or customer may return another method at their expense. Replacements will not be issued until defective unit is returned. Fulfillment Force will ship replacement at no additional cost.

 

What about warranties?

Manufacturer’s warranties apply on all products.

 

What about multiple item shipments?

Multi-item orders shipping to the same location are overpacked for security and freight savings.

 

What about express shipments?

UPS Next Day Air, UPS 2nd Day Air and UPS Standard to Canada are available upon request. Orders must be received by 12:00 EST to ship the same day. Actual freight costs will be applied.

 

What about international orders?

International orders are not currently permitted.

 

What about taxes?

We are not required to collect sales tax from anyone except those residing in the state of SC.