Drop Shipment

 All orders are shipped via UPS Ground, insured, or equivalent. All items are overpacked in clean cardboard. There is no accompanying invoice or packing slip. Dropshipper’s address and phone information may appear on the shipping label to facilitate delivery. Shipping status and tracking information will be emailed to all clients providing a company email address.

 

Returns

Only product in new condition and in original decorative packaging will be accepted for credit or exchange. All returns must be pre-authorized. Customer pays 2-way freight (out and back) and up to a 15% restocking fee.

 

Damaged product

Items damaged in shipment will be replaced as soon as shipping claim is resolved. Contact customer service to initiate damage claim. We will ship replacement at no additional cost.

 

Defective products

Defective products will be replaced within 15 days of sale. Contact customer service to arrange shipment. The dropshipper will issue a call-tag for return of defective merchandise or customer may return another method at their expense. Replacements will not be issued until defective unit is returned. Fulfillment Force will ship replacement at no additional cost.

 

Warranties

Manufacturer’s warranties apply on all products.

 

Multiple item shipments

Multi-item orders shipping to the same location are overpacked for security and freight savings.

 

Express shipments

UPS Next Day Air, UPS 2nd Day Air and UPS Standard to Canada are available upon request. Orders must be received by 12:00 EST to ship the same day. Actual freight costs will be applied.

 

International orders

Are not currently permitted.